Customer Success Managers
Commercially minded CSMs across scaled, mid-market and enterprise books.
Customer Success recruitment in Australia
Customer Success recruitment for tech and SaaS teams.
We find CSMs, Onboarding Specialists and CS Leaders who protect retention and grow accounts. Our searches are led by people who have worked inside GTM teams, so we know the difference between managing relationships and driving commercial outcomes.
The Customer Success roles we recruit.
Onboarding Specialists
Onboarding and implementation people who get customers live quickly and set them up to renew.
Account Directors
Senior owners of strategic accounts, accountable for retention and expansion.
CS Leaders
Team Leads, Heads of Customer Success and leaders building scalable CS functions.
What we look at beyond the CV.
Customer Success means different things in different companies. We check that a candidate’s version of it matches yours.
- Whether they own commercial outcomes: renewals, expansion and net revenue retention.
- The size and shape of their book: number of accounts, ARR and customer segment.
- How they work: high-touch, scaled or digital-led Customer Success.
- Fit with your stage, from your first CSM to a scaling CS team.
1.5%
A fee that only continues while your hire does.
1.5% of the hire’s starting base salary each month they stay, capped at 12 months. No upfront or activation fee, and never more than 18% in total.
Work out your costCommon questions.
- What does Customer Success recruitment with ELIRA cost?
- There is no upfront fee. You pay 1.5% of the hire’s starting base salary each month they stay, for up to 12 months. For a $100,000 hire that is $1,500 a month, and never more than $18,000 in total. If they leave early, payments stop.
- Which Customer Success roles do you recruit for?
- Customer Success Managers, Onboarding and Implementation Specialists, Account Directors, and Customer Success leadership roles including Team Leads and Heads of Customer Success.
- Where do you recruit?
- Australia-wide. We recruit across every state, for office-based, hybrid and remote roles.
- I’m a Customer Success professional looking for my next role. Can I get in touch?
- Yes. Send us your CV and the kind of role you’re after. We only share your CV with an employer once you’ve agreed to it.
Hiring for Customer Success?
Looking for a Customer Success role? Send us your CV, or check it first with our free ATS resume checker.